Activity Superstore offers so-called “Gift Experiences” designed to give you an experience of a lifetime – this is a load of rubbish!!! My fiance purchased me an activity voucher for Christmas in order to cheer me up after a very tough year. I was thrilled to bits when I opened the envelope and saw what it was. I duly filled in the card and sent it off requesting the activity I had chosen. After almost 3 weeks of waiting (despite them saying it would take 10 days) they finally sent me a voucher … for the WRONG activity. Apparently the one I had chosen had been discontinued… fair enough. However, the alternative did not appeal and I asked for a refund. They said no, several times, and eventually, after many emails and a letter of complaint they agreed I could have a refund. So I did as they asked, sent them the voucher back and started to wait…and wait…and wait. After almost a month, I emailed them asking where my money was. They claim not have received the voucher so here we go again. I could almost let it go apart from the fact that when you google ACTIVITY SUPERSTORE COMPLAINTS, you find a whole host of people who have had problems with this rip-off merchants.