Alamo

Alamo

Alamo Auto Group Over charged my account without my knowing causing my account a negative/overdraft. St. Louis MO!!. I reserved an economy automatic car for my travel to St. Martin (SXM) on November 6, 2018. Confirmation #1501944636. Alamo told me that the special was $85.33 per week; 2 weeks $170.66, total including all additional charges would be $217.13. Upon arriving to St. Martin, I told the reservationist that I do not want rental insurance. She agreed. I handed her a $100.00 cash plus my card for credit. She charged my card over $700 and told me it was a mistake and that I would be reimbursed when I returned the card. Being in a foreign country, I was afraid to cancel the transaction, because I was not sure of the results & she could not verify if the funds would be release immediately back into my account. On November 20, 2018, I returned the car. It was pouring rain & I was hurried onto there Van that was carrying passages to the airport. I reminded her of our agreement on 11/6/2018, she agreed, handed me a couple of papers to sign, said she was going to credit my account. I trusted her, because this was not my first time traveling to St. Martin and I find the people very trust worthy. The clerk also told me, that I will be contacted if any additional charges/credits were applied to my account. I havenu2019t received any notices or calls from Alamo. When I check my account, I did not see the charges. I give it sometime because it was foreign. On December 4, 2018, I noticed that my account was in the negative. I called my bank and was told that a charge in the amount of $1054.93 was charged to my account by Alamo/Auto Group which cause my account to go into a negative status. I was advised to file a dispute. Here is a breakdown of charges that I received on November 6, 2018 from Alamo, St. Martin: Two (2) weeks rental @ $85.33 per week; USD $170.66 Unlimited Mileage Airport fee $15.00 USD Goverment tax 5.0% – $9.28 USD State surcharge 13.0% – $22.19 USD Grand total $317.13 Why did Alamo charged my card $1054,93, plus accepted the $100 cash that I had apply to my charges. I asked the clerk to apply the $100 cash to my charges in order that my charges be reduced when I returned the car on November 20, 2018. I contacted Alamo and they did not respond. Your help in solving this matter is greatly appreciated.

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