America Car Rental - LAX

America Car Rental - LAX

America Car Rental – LAX UNSAFE VEHICLES ~ NO CUSTOMER SERVICE Los Angeles California!!. Also have address @ 3848 Campus Drive Suite 101 Newport Beach, CA This company put our lives at risk by putting us in an unsafe rental vehicle. The car had over 54,000 miles. Three of the 4 tires had wear bars showing thru, but were not readily visible upon inspection. We had a blow out & it took them over 7 hours to get a tow truck to us. The vehicle had no spare, no jack, no lug wrench. Only a portable air pump which was of no value. The entire incident took over 9.5 hours, and cost a entire day of our vacation. Although the garage to which we were towed advised them the car needed 3 tires, the garage was instructed to “put two of the cheapest tires you have” on. They put 2 used tires on. As a result we still felt unsafe, as the front end was still making noise. We returned to the agency in LA where we were able to swap for another car. The second, while mechanically more sound reeked of cigarette smoke. At the time we returned the car, we attempted to discuss the incident. We were told, “your card has been billed…..if there is any adjustment we will contact you on Monday”. It is now Thursday. We have heard nothing & have filed a dispute with our credit card company. Beware. Rental Car Companies in California are unregulated & seem to answer to no one!

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