American Family Insurance Group

American Family Insurance Group Complaint

After beng a loyal customer to Am.Fam for nearly 20 years we (my wife and I) recieved a letter informing us our rate was increasing. Now mind you our history with this company in almost 20 years we have had 2 auto claims and 1 home claim. Another claim supposedly but I can”t figure out how they even considered it a claim. We called them and said we wanted to make sure we didn”t have hail damage to our roof being 9 houses on our street had to be relpaced. So they sent out an inspector and he of course said “NOPE” you don”t have damage. Then these idiots stated that because we had our roof inspected, it counted as a claim?!!! WTH! So then we get a letter about 2 years later. Stating that because our credit score was low (with this economy who”s isn”t?) they were going to raise our rate nealrly 24%. WOW lets kick a man while he”s down. So I called around and guess what. STATE FARM doesn”t base your rate on your credit. Nor should anyone. They act as if you have had some finacial hardship your going to commit a crime or you have already done it. I say if you have had this done to you… SPEAK with your wallet. Even if it cost a little bit more in the beginning put companies like American Family out of business. Just my 2 cents. sincerely LH in Indianapolis

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