Whenever you’ll need to reinstall their Family Tree Maker software on the same machine you’ve just upgraded, or if you are one of those who format their hard drive once a year or so, they will lock your serial number – meaning that you can never use it again, even though you’re following their licensing terms by using the software on only one computer. Their customer support team is useless, and all they will do is send you useless emails with patches, which you can’t use because you can’t even install the program. Then they’ll direct you to Nova Development, who is the seller of their software. Nova, apart from being extremely rude, will tell you that you are not allowed to reinstall the software after 30 days from the purchase date, and that you’ll have to buy a newer version. In a nutshell, they take your money and give you nothing!