We respectfully apologize for the inconvenience. | As part of the “14 Day Trial” offered for Vital Progenix , it is the responsibility of the customer to contact our customer service department within the trial period. Should they wish to cancel their trial or any subsequent shipments, a request for a return authorization number must be made during their 14-Day trial period. | The trial period is 14 days from the date of order placement. Shipping and handling is non-refundable per our return policies. In addition to the terms and conditions listed on the website, there is documentation provided with each order that states this information as well. | Consequentially, the terms and conditions were not followed resulting in the billing of A& 036;133.00 on November 19,2018. | The first Lifestyles auto-shipment was billed on December 19,2018 in the amount of A& 036;132.50 and was shipped on December 20,2018. | Once you have been billed for the product, all sales are final and no refunds will be given. | Thank You, | Customer Service Department

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