Auto Top Factory LLC

Auto Top Factory LLC

Auto Top Factory LLC Excellent replacement convertible tops, just don’t expect them to honor their 6 year guarantee when it fails! Van Nuys California!!. April 2019 I purchased a new convertible top for my car from autotopfactoryllc on eBay. After receiving and having the top installed the rubber surrounding the rear window began to separate. I contacted autotopfactoryllc to see what I should do. They were very courteous and helpful. I agreed to trying to repair the defects myself and was told by them if it didnu2019t work to contact them and they would make it right. They sent out some of the glue they use for me to try, I repaired two places but the rubber kept separating with time. I contacted them again September 26, 2019 because the rubber seal was still separating I also contacted them September 27,29, and October 07, 2016. They have returned no emails since my September 29, 2019 message. I have also filed a complaint with the Better Business Bureau BBB CASE#: 520158, the following are their attempts to contact Auto Top Factory LLC. Activity Date Activity Description 12/12/2018 Case Closed – UNANSWERED 12/12/2018 Inform Business – Case Closed UNANSWERED 12/12/2018 Inform Consumer – Case Closed UNANSWERED 12/12/2018 Inform Consumer No Response from Business 11/30/2018 Reminder of Dispute to Business 11/30/2018 Consumer – Have You Heard From the Company 11/30/2018 No response to first notice to business 11/15/2018 Notify Business of Dispute 11/14/2018 Send Acknowledgement to Consumer 11/14/2018 Case Reviewed by BBB 11/05/2018 Case Received by BBB What I have figured out from other peopleu2019s experiences is they will pacify you until eBay’s 30 day window has passed, then they will not return calls or emails. You may have a different experience dealing with them in person but you should be aware dealing with them via the internet!

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