Upon calling Avaya Support i was transferred no less than 4 times each time the department said they we not responsible for the product. I called the support line had a rep calling all these people for 2 hours and still could not find the responsible group. The Lack of training on Avaya’s part is aweful. I asked for a supervisor who simply said sorry you are waiting so long and still couldnt get the right group engaged to resolve a simple issue. I was only trying to use there own admin web site to change a users email address. this couldn’t be resolved in over 2 hours on the phone. Simply ridiculous Avaya you should be ashamed.