Application USAN14288613 I submitted a passport application for my son who is minor under 18 years of age. Me and my wife both are Indian citizen. They returned all the paper work sighting deficiency. Then I called their call center to clarify what was required. There was one deficiency that was clear that they wanted 3 copies of nationality verification form. They also wanted a letter of no objection from parents to issue the passport that sounds ridiculous but never the less we got that one also. I spoke with the call center on one requirement “only sign has to be in the form for parents too. make sure signature should be match.” no one could figure out what it means any way the call center person Janet Smith (looks like a fake name) apologized and said I can not help what this requirement is. I clarified that the visa document as per the website and instructions, the acceptable document is Employment Authorization Document that has already been submitted duly notarized. She agreed that it should be fine. After all this we re-submitted the application. BLS returned everything back without letting us know now what is missing. We have already wasted two weeks of time. Two times of postage cost. It can potentially delay travel plans. In my 15 years at USA I have renewed passports for my four family members many many times and I have never ever got such issues before. This outsourcing company does not know what it is doing. and has no appreciation of documents. Talking to their call center person it was evident that they are not experienced and they have no clue on what they are doing. When we resubmitted the paper work their status on the website didn’t change. That indicates that nobody reviewed the revised submission and send it back in the self addressed envelope without reading and providing a justification on why it was send back.