CertaPro Painters of Gilbert and Queen Creek

CertaPro Painters of Gilbert and Queen Creek

We hired Randy & Irma Bressler’s CertaPro franchise in February 2015 to paint the interior of our brand new home which was finished being built in early August. They started the job on 8/13/2015 and told us they would complete the job in FOUR days. Prior to starting that morning, I was introduced to his team of four painters in my driveway and was assured by Mr. Bressler that my home was in good hands and that his team would treat our brand new home with care and respect. After a full day of painting on day 1, they were only able to complete two small bedrooms! This is because his team was very inexperienced and the supervisor had to fix all the shoddy lines and screw ups from the other painters. On Day 2, one of their newer painters decided it was okay to roll a joint in my downstairs bathroom. I was informed of this by the supervisor and went down to the bathroom immediately. Before I got down my stairs, I could smell the stench of weed. I have three young children and they think it’s okay to have drugs around them? We are a drug-free home . Who in their right mind does this?! After smelling/seeing this for myself I immediately contacted Randy and told him he needed to get to my house ASAP and that his painters needed to leave my home. When Randy arrived, he pretty much accused me of lying, even though his supervisor witnessed the smell. He became aggressive and hostile with me when I said I would not be paying the contracted price due to the fact his guy whom he hired, had endangered my children. He has done nothing to fix the situation. In addition to his drug using employee, they got paint all over our brand new carpet and are trying to pin it on our builder. The carpet was perfect prior to these idiots entering our home. Randy will not accept responsibility for anything and only wants $$$$ his customer service skills are the worst and he should not be running a business. He has tried to get us to sign a non-disclosure so people won’t know about this but we refused. Everyone needs to be warned about this company and these horrible people. We were so excited to have a brand new home and they ruined it for us. We regret ever hiring these people and wish we would have looked around for some real professionals.

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  1. Jeremy northam
    March 2, 2021

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