Won an auction at the end of 2015 that was to be redeemed during the 2016-2017 football season. When I tried to redeem it, I could not reach the contact I was given and all emails continuously bounced back. Charity buzz reached out to them and said they would try to get in touch with the contact. When they did, the contact told me they had moved jobs and could no longer provide the service I PAID for and thanked me for my donation. If I wanted to make a donation for $2k+, I would have made it to an organization that I cared about personally. Charity Buzz then never responded to any of my complaints or emails regarding this issue. STAY far far away!