City Kia

City Kia

Well, for starters from the very beginning of my experience was quite ridiculous! I came to this location simply for the specific used vehicle they had and I wanted. I was already qulaified through my credit union and basically closed the deal myself. | Nevertheless, further down the road when It was time for my first FREE Oil Change that comes with the purchase of one of their cars. I was advised my rotars need to be resurfaced, So, I have them do it. Mindlessly not thinking I should price in different areas I just said do it….. | I get a phone call from husband beggining me to tell him that I did NOT drop my car off…. I told him Yes, though concerned. He Said he called 10 other places that were a fraction of the their costs. Originally I was told it was going to cost $206.00 to have this done. | Later a female tells me she got me deal for $157.00 out the door. Later to only find out that Joe Blow down the street is doing it for $40.00 with Warranty’s… | I call in as a fake customer to see how much they are going to charge and they start spouting out more numbers that dont add up. So I call in a speak with a rep aout how they come up with the number their going to charge me….No one can tell me a straight anwser… After Three different reps, the manager comes to the line. At first polite, but his voice was getting louder. | He could not even tell me what or why the price was what it was. ultimately ended up just making fun of competitors and telling my their not trustworthy. He is was not willing to do anything about this and ended up hanging up on me. I Plan on filing and complainy with Consumer Affairs and starting an investigation to avoid other customers getting ripped off as well.

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