Cleansville Movers LLC

Cleansville Movers LLC

We hired Cleansville Movers based on a personal reference to load/unload our moving truck. They were late the loading day, and late again on the unloading day. | During unloading it quickly became obvious we had many damaged items: | The mirror to my Grandmother’s antique dresser was shattered. | The leg on another vintage dresser was broken off. | The loveseat material was torn, and the frame bent. | A hole was made in our living room wall. (The owner did come repair this with scotch tape and spackle. It was not sanded or painted) | We claimed only the items above for damages, even though there were other things damaged. Months of emails with the company resulted finally in us receiving a letter offering a settlement to cover repair of the damaged items claimed. The company asked that I accept their offer via certified mail, which I did. I gave them a deadline to reply with no response. I emailed the owner on the last day, and her response was that they didn’t have the money to pay the claim. Maybe in a few weeks they would have the money. Still no check has arrived. We filed with the BBB with no response from the company. | I had the mirror repaired and paid for it myself. I have not repaired the other items yet.

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