CompressionSale.com

CompressionSale.com

To be succinct the following happened. 1. order was placed on Jan 6th 2. called on Jan 12th to find out where it was. 3. Was told my “Love” the customer service person that although they had taken my money through paypal, the item was back ordered “due to the holidays” and they still did not have it. She also said that she KNEW that it would be shipped in two days. 4. I called again that night as I found the item else where and wanted to cancel the order.I was told by the “after hours” person to email the company which I did on Jan 12. 5. On Jan 13, still no response so I emailed again. 6. On January 15th I called again and was put on hold when I told the woman I had spoken previously to Love. After some time, Love answered and I told her I wanted a refund. She said ok but that she would get back to me. She then told me that the order had shipped although initially in this conversation she said they still didn’t have it. I told her to cancel the order. She said she could not as it had shipped, so Itold her I would refuse it. She then told me that it was not refundable. When I mentioned that I was not made aware of that, she said it was on the brace planet website which it is not. As well it clearly states that if the item is backordered, the customer will be informed as soon as possible, which I was not. | compression sales.com brace planet.com | on Jan 6th I ordered an abdominal binder to help my husbands hernia. To be succinct the following happened. | 1. order was placed on Jan 6th | 2. called on Jan 12th to find out where it was. | 3. Was told by “Love” the customer service person that although they had taken my money through paypal, the item was back ordered “due to the holidays” and they still did not have it. She also said that she KNEW that it would be shipped in two days. | 4. I called again that night as I found the item else where and wanted to cancel the order.I was told by the “after hours” person to email the company which I did on Jan 12. | 5. On Jan 13, still no response so I emailed again. | 6. On January 15th I called again and was put on hold when I told the woman I had spoken previously to Love. After some time, Love answered and I told her I wanted a refund. She said ok but that she would get back to me. She then told me that the order had shipped although initially in this conversation she said they still didn’t have it. I told her to cancel the order. She said she could not as it had shipped, so Itold her I would refuse it. She then told me that it was not refundable. When I mentioned that I was not made aware of that, she said it was on the brace planet website which it is not. As well it clearly states that if the item is backordered, the customer will be informed as soon as possible, which I was not. There is also no return policy on the braceplanet website. | I have never experienced such terrible customer service and total disregard for the client in my life. I am a health care professional and am totally disgusted with this company. I will still refuse the package

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