Cosmetic Dentistry Grants Program / Oral Aesthetic Advocacy Group

Cosmetic Dentistry Grants Program / Oral Aesthetic Advocacy Group Complaint

Date of incident – January 4 and January 6, 2017. Client Number – [protected] Please note that all correspondence are time and dated in e-mail form with the exception of my phone call to CDG as noted below. I had been in contact with above-referenced company in the days following December 28, 2016 until January 6, 2017. My application was received (Dec. 28 @ 8:31 a.m.) Followed by a phone call the next day from CDG, my file was assigned to a dentist (Dec. 28 @ 9:17 a.m.), A file had been opened (Dec. 29 @ 11:32 a.m.) And the assessment office was confirmed(Jan. 1, 2017 @ 8:57 p.m.) I called the program on January 4, 2017 @ approx. 3:35 p.m. I was being dismissed by the employee on the phone. At the end of the conversation my assessment was re-assigned (Jan. 5, @10:54 a.m.). At the same time my file was closed (Jan. 5, @10:54 a.m.). With an explanation of “Your file may have been closed voluntarily at your request, or because you are not, or are no longer, a candidate for a Cosmetic Dentistry Grant.” I did not close my file nor did I request for it to closed. I feel this was unethical behavior and very rude.

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