I bought a ticket from Denver to Colton, Calif. for my brother, Steven Ferris, for May 10, 2017. I also paid $20. for insurance from CSA. My brother missed this flight due to major neurological damage to his spine from a previous accident which has left him disabled. His injury that day was particularly painful and he was unable to walk. He has categorized as disabled by the Federal government. I filled out all the required forms. His doctor also faxed them her portion. After waiting months, CSA told me my case was closed and that I failed to send them something (?) but they couldn’t tell me what and said they would get back to me. It’s been 2 months and no word. Nothing. Rip off.