We purchased a new copier/printer from Docusystems in Myrtle Beach Florida which was delivered in Florida with a broken Fax module. After repeated attempt to get fixed, we were told that unless we purchased a service agreement, we would not get it fixed. We were lied to as Docusystems does not have a presence in Florida and they do not have a store located in the state. | They would not give us warranty repair as they stated this machine came to us without any warranty. $7000.00 machine and no warranty? | Stay away from Docusystems. Once they have your money your on your own.