After 13 years membership ( assistant supervisor level) I was charged the full retail price for my purchase in Australia. The customer service officer provided me a wrong online password to order. My bonus went straight to my sponsor. After contacted the Sydney office, they played a fool game with me and they said: “we can not fix this problem for you. Technically I paid 30 % more for the products each of my order like I should. Thanks for the Australian disqualified staff!