Go Configure

Go Configure Complaint

Avoid this company at all possible! They are not reliable, won’t show up to any of your appointments but will happily take your money!!! I purchased a backyard discovery woodbridge elite cedar swing set with assembly that has been sitting underneath my carport since april 19th. I scheduled installation with go configure the same day and on the first install date the tech cancelled two hours after his install window and then re-scheduled for a week later. He was a no call and no show that day. I had to call go configure for an update, and even they were unable to get ahold of the tech. They told me that they would contact me at the close of business day when I spoke to them again at 7 pm that night. I never received a phone call from them after I called them on may 30th. I called them again this morning to find out that they had pushed my install date again to the 15th of june. This is absurd, since i’m single parent and have already lost two entire days of pay to take off for this swing set install. Not to mention that it is taking up space in my carport and I am unable to park my vehicle there. This set has been rained on in the boxes for the last two months, so how do I even know at this point that this is not damaged. I requested a refund from go configure and after more than 25 minutes on hold, I was told that I had to contact sam’s for a refund. As of now, i’ve been on the phone with sam’s club for 21 minutes to resolve this issue.

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  1. Rubén Hernández
    May 14, 2021

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