Harrods

Harrods Complaint

Dear Harrods, On October 23rd 2017, I purchased a dress from Harrods store”s Self Portrait brand as a gift for my Aunt in Vietnam for her birthday. However, I realised it was faulty when she tried the dress on which photo will be attached below. I am really disappointed with the brand quality and demand a full refund. I sent an email on Novemver 1st and still waiting til today (November 6th) and there was no reply, not event confirm that Harrods start any investigation on my case. I am pissed and feel disrespected by Harrods customer service team. Regards, Phuong Thieu

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