We had sewer line back-up into our house. We paid to have it examined and line cleared. The camera showed blockage and multiple breaks in the sewer line. | We have had HomeServe exterior sewer/septic line service agreement for over a year. In the Terms and Conditions document for exterior sewer/septic it states: “We will arrange and pay for the repair or replacement of a leaking or permanently blocked Exterior Sewer Service Line ..supporting a Residential Property, for which You have sole responsibility.” | Per the agreement, we called HomeServe to tell that we had a leaking line. The agreement says” Every part of your covered repair is taken care of for you–from finding a qualified technician to coordinating repairs. All you have to do is call the 24-hour Repair Hotline number. It’s that simple.” | They sent a technician from another company who confirmed that there was a break in the line. (Both my husband and I saw the companies’ video and saw the breaks.) He did not go past the first break as he was worried his camera was going to get caught in the hole. He confirmed that waste from our house would leak from that hole. | My husband called HomeServe while the Apollo Plumbing tech was here and put the tech on the line. HomeServe person heard for herself that the pipe leaked and had a break. | My husband has spent hours on the phone having each HS person he has talked to tell him that they would not cover the problem. Evidently, the next time we get sewage backing up into our house, they might pay for it however. | Why does HS not abide by the serivce agreement “arrange and pay for the repair or replacement of a leaking or permanently blocked Exterior Sewer Service Line” when we have documentation from two different companies of the leaking line??

Rate and Write a Review on HomeServe

Bay Country Financial Services Complaint

BORROWER BEWARE! I was in a situation and had to come up with $1, 000.00 immediately. My friend told me about this company that did title

Apporio Infolabs Complaint

Apporio was supposed to deliver the app in February. They have asked for a two-month extension. After two months they just showed me the Complaint

Anyway, I purchased an item from and was guaranteed that I would receive my items by the 31st. This was a Halloween

North Shore-LIJ Complaint

Adam stein is an INCOMPETENT and negligent dr who let my friend Kevin Deane bleed to death when he worked at mt sinai Hospital. Stein Complaint

A lady from our job was passing around a book for her daycare full of items. Many of the staff members order several things from this book

GV Management Company Complaint

Can anyone explain how to contact GV Management Company? I only know they are based in the UK and that’s because I have read their