Good faith was provided with extremely low estimates (i.e. $300 escrow, $100 taxes) and was missing key items including the origination fee. This was used to convince me they had the best deal (4.75%, 20 year loan, with $3500 total closing cost on a $115,000 loan) and to end all conversations with my other lenders. Told me to get an appraisal (before the paperwork came in the mail) to seal in the rate (I didnt know any betterdo now!) ICG didnt respond to calls or emails for a day and a half GFE was prepared 10/17/09, GFE sent to me via email on 10/19/09, W2s/bank statements/paystubs/etc. were sent to ICG at 8:00am on the morning of 10/22/09, appraisal done on 10/22/09, her paperwork for the 4.75 loan came through the mail on 10/24/09 (which breaks laws I was told). ICG knew the appraisal was done and didnt lock in the rates, but waited until the next week. On 10/26/09 didnt respond to calls or emails. On 10/27/09 was informed rates had risen and 5.0% was now her best unless I put money down. Same day got an email saying she would lock in at 4.875 if I put 3000 down and all she needed was my ok. Sent her an ok. No response. Her boss called that night saying she would be out the next day on personal leave and told me that the lowest he could get was 5.0% and raised the closing costs to 6700 dollars! On top of that he stated she had only been there 60 days and wasnt responding a lot the last week because she was out on personal leave. Whether or not this is true, I want them to pay for the appraisal and keep the paperwork (which they still havent provided). Im not going to refinance with them for sure! Oh, the loan officer that was always out on leave, that had only worked there 60 days, was titled senior loan officer on her email attachments! Horrible customer service. Horrible open and honest communication. Extremely huge lack of experience. No trust. Bad practices.