JDG Financial Services / JD Group

JDG Financial Services / JD Group Complaint

A million calls and complaints and follow ups later, my order has still not been delivered. Order placed on 24 Nov 2019, and today is 23 Jan 2020, so fully 2 months since I placed the order. Helpdesk says they have logged the call and registered my complaint, yet any attempts to be escalated to a manager are blocked. No-one on the management team is getting back to me, either. Emails and calls to JD Group (as the parent company) are also going nowhere. What now? Who do I approach and where do I go to get the items I ordered?

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