This is a rebuttal to the complaint made against joven facial serum. Unfortunately all orders of this nature have the same “small print” after order, it is a dirty trick, and if you are not paying attention, it can definitely get you. But as fate would have it, all things come full circle. Joven advanced facial serum is a good product, and i have personally ordered it now 3 times in the little 0.5 bottle. However today when i went to order $22.95 bottle, it seems the first page is joven, and when you click on “place your order” some company called le juene has hacked into their page and put their own brand too order on the next page. Absolutely no sign of joven after first page. I thought “well maybe joven has changed their bottle shape,or something, but got very suspicious when name was also changed. So i had already Idiotically) given all my info. Including credit card info, but backed out of acct. And said “leave this page” when they said you are not done, are you sure you want to leave?” i said leave page. When i went to my emails sure enough there was an email from le juene stating my order had been lost, stolen, etc. With a small charge involved. Furious, i called this company whoever they are, and demanded they take fee off. Cs rep. Said she was unable to comply and charge would stand. This all transpired in a matter of 40 minutes by the way, so i got joven bottle, called the number on back & asked if they had chaged name, etc. No, of course, so this other company are hackers, as when i threatened to call better business bureau, they suddenly had the ability to take off fee. It is a dirty trick, and all of the free offers for comsmetics, etc. Have this same small print at bottom, available to you only after you have given them all of your credit card info. Much to joven’s shame, they also share in the guilt. My point is, the product does work, and if this practice can be changed, it is worth trying. In my case the real guilty party here is this company named le ju’ene is the company who is breaking the law, and joven was quite unhappy that their product was no longer available to order on their own website!! someone needs to take a look into this company.