Dear Mr. Thankachan, It is disappointing to know that you had a bad experience on your purchase of Aiptek Pocket DV T9 16MP Camcorder from Naaptol.com. I would like to apologize for the inconvenience caused to you. Also, we would be more than happy to serve. However, due to absence of your Order Number, your Complete Name, Contact details, we are unable to solve your Query. We would request you to write us on [protected]@naaptol.com, [protected]@naaptol.com. Also, you can call us on [protected] for further assistance. Regards, Customer Care.