Naturalizer / Caleres

Naturalizer / Caleres Complaint

Absolutely terrible! First of all, their customer service phone number is not easily accessible. You have to google it on your own. The “email” option they give you on their site to contact them is bogus. I had ordered a pair of shoes (my first order from them) online and received the immediate confirmation email but a shipping email never followed. I just kept waiting and attempting to contact to find out but to no avail. Eventually I realized my order was clearly not coming but I had already been charged. I submitted several emails through their site. Someone eventually wrote me back and sent me a tracking number. The tracking number showed the package had been returned to sender (them) weeks ago. So they had my order and my money. And I had to pester to get any form of response. I replied to the email chain several times asking for a refund or at least confirmation that they would or would not be re shipping the package. They have a “chat” function on their site, again the phone number is not there. I had to be wildly aggressive and make threats to get the person on the other end of the chat to refund me. Absolutely terrible. This was two months after my order. No tracking ID is sent. No customer service. No response! They did not re ship the order or refund me when they got it back in the mail. They were just going to keep my money I guess?! Terrible. They refunded me and send me a coupon code to apologize. I foolishly decided to use the coupon and order from them again. I’m a fool. This time I record a shipping email with tracking. My package was, according to the tracking, delivered to “the mail room.” I have no mail room?! I’ve been communicating with USPS who cannot find the package and does not know how there was a mixup. I FINALLY got someone from Naturalizer to respond to me and they said they only refunded my last order as a courtesy and they normally never do that so there is nothing they can do. That’s it. So I have no package and they have my money?! This company is fraud and terrible customer service. Do not order from here. everyone. They respond and have customer service. Also do not scam you.

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