Ozsale Complaint

Added an item to my cart and processed payment through Afterpay, and the very next day, received an automated email from Ozsale’s ‘no reply’ email specifically stating item was no longer available from the supplier… This is despite your automated email response stating: ‘ORDER FULFILLMENT We source stock from thousands of different suppliers all around the world. We may already have the stock in our warehouse or we will purchase stock from our supplier after you’ve placed your order;. NOWHERE DOES IT STATE AFTER SUCCESSFULLY PURCHASING AN ITEM IT MAY BECOME UNAVAILABLE AFTER PAYMENT. THIS IS FALSE ADVERTISING. Allowing customers to purchase stock, which in fact does not exist. Meantime they claim to have processed my refund, still no $$ in my account. Contacted Afterpay (who have already set up a schedule of payments I owe them) to say my order has been cancelled and they tell me … ‘once an order is approved, we have no ability to amend or adjust the order details’ and ‘in the meantime your afterpay repayment plan remains in place’. This is very concerning for an item valued at over $600!! All attempts to contact Ozsale proved futile. No answer on FB, constantly engaged phone number, when I finally received a call back I am told they are unable to contact the supplier or give me the supplier’s details to enable me to order another item (probably because they miss out on the commission). So I asked the very rude consultant to escalate my complaint, and was assured someone would call me back… but… crickets (no phone call). Now I am in the frustrating position of trying to get my money back and NEVER EVER DEAL WITH OZSALE AGAIN. Your customer service standards are non existent.

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