Sign in kept rejecting user name and password . Tried several different ones. None accepted and locked me out. At one point it told me I was already registered. Called customer service. Gave me tech support #. Was told I had to call different # for WA. Kept getting customer service. Spent a lot of time on hold for all calls. Last customer service transferred me to tech support. Was on hold for at least 10 min before music(?) turned to static. Frustration level was very high so I quit.