Purely Creative

Purely Creative Complaint

Back in 2013 I won experiences from the scratch cards, I went on some spa days, meals out, free hairdressing appointments up the west end. I had some that I was waiting to book and then had a letter from purely creative saying that they had parted company with the suppliers of the experiences and they were going to get another company to supply the gifts and they would be in contact. I have contacted them several times and have been told that I will get my prizes. Recently I was asked to send details of all my outstanding experiences and was told it has been passed on to the Managing Director but another 2 weeks has passed and no news has come. They do not depute that they owe me the prizes but how can I force them to honour them? I do have strings of emails from them but not sure how to attach them.

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