Installed a walk in tub in December 2013 from Safe Step people since they provided a 10 year warranty. They will not come out today to fix water leak in pipe and told me to call my home insurance company to cover the leak and damage. They are willing to come out in a few days to look at it, but not to repair it. Do not buy from these people since their warranty is not worth the paper it is written on.
I have already called a plumbing company since I thought that the leak was from a water pipe and NOT the walk in tub. Thus, he charged me since it was a leak with the Safe Step walk in tub and NOT a water pipe.
PLEASE SHARE. I demand do plumbing repair. Stay away