Skypark Airport Parking

Skypark Airport Parking Complaint

After finding their $9.95 rate attractive, I went ahead and left my car in the care of their valet lot on October 4th 2015. Upon exiting the vehicle I noted the odometer reading as I always do when leaving my keys with any valet service. On October 7th, upon returning home, I was disappointed to find the odometer reading was up by 177km when the distance from the airport to my home (according to Google Maps) was a mere 19km! My vehicle was driven 158km while in the care of Skypark Airport Parking. I called and immediately lodged a complaint with Yana, Skyparks manager. She rejected my complaint as being “impossible” without so much as suggesting she would look into it. Only after I encouraged her to at the very least inquire with her staff did she suggest she would do so. She had subsequently called me and told me that she found no wrongdoing and that I must complain to Garak (owner?), whose email address she provided. As I had suspected, Garak did not call or return my email. After a month I called back to followup on my complaint and was told that my only recourse would be to file a police complaint. Its no surprise that their invoice makes no mention of the odometer reading when dropped off as I can only suspect how often this actually occurs. In retrospect, I should have read the many warning posts Skypark airport parking has online prior to leaving my car in their care. I will be filing a police report; needless to say, I will never use their services again and caution anyone considering their car lot to reconsider.

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