As I walked into the store, the sales rep took me to the engagement ring section and it felt as if they were not understanding what I wanted. This started to really upset me. Then the associate had found someone else who is a diamond expert. This new person was able to help me find the style of ring I was looking for. I started to feel guilty with how I treated the first sales rep, but he said for me not to worry since they don”t work on commission and their goal is to always make sure that the customer is satisfied. I ended up finding what I wanted since the diamond expert figured out what I wanted. Thank you so much to The Jewelry Exchange for cooperating with me.