Purchased a toy from this website and when it arrived it was damaged. I contacted Think RC support via phone and they asked me to send them pictures of the product. I sent a couple of pictures and they said that they need some time to decide what to do. One week later I called again and asked what was their decision. Their rep was surprised to hear my voice. He said that they still need some time and told that he will contact me back later. Three days later I received a message stating they were not able to help me.