Vasanth & Co

Vasanth & Co Complaint

Dear Concern, We have purchased hitachi split a/c 1.5 ton 24th April 2017 from vasanth & co Asaripallam branch, Nagercoil. The installation was completed on 26th april 2017. From the day A/C connected it is not cooling enough to room and keep on running without cut off. As i am working in out of station, i moved to Bangalore with in 3 days of purchase. But my family used it for 15 days and we got around 4000 RS electricity bill. I could raise complaint immediately. But unfortunately i am not able to do it as i am in Bangalore location. Last 3 months we didn’t use it. Further to the problem identified we have raised complaint on 1st and 2nd of Oct 2017 to Hitachi service directly. A/c service technician visited and informed: 1) Gas leaked, so came to fix the leak and refill – on day 1 (On Oct 3’rd) 2) Gas is leaking and not able to identify leakage place. So removed both indoor and out door unit and keep it in outside to take it to their service office – day 2 (On Oct 4’th) 3) No one come and collect A/C till now which removed by Hitachi service team. Still it is in outside of our house where they keep it. As they requested we are ready to pay Transport expense. But no luck and no response from Hitachi service head Nagercoil. Hitachi Complaint Number: [protected] Reference Number of Complaint raised to Vishal Marar – Manager, National Service Center: 7A1593A4E06 For all these communications no proper response from both Hitachi service and Vasanth & co dealer. I am trying to connect Asaripallam branch (Nagercoil) Manager for more than 5 hrs, every-time new person attend the call and fed up with explaining above details. We purchased a/c and still we are suffering in hot and watching it in outside of our home when Hitachi service team come and collect which removed from our room. Our money and time is not valued for both Vasanth & co and Hitachi. We are highly disappointed with the Hitachi & Vasanth & co service. We request you to replace the complete unit with new air conditioner without any complaints as soon as possible. We are ready to pay extra if needed. Please help & suggest on this issue. Regards, Thanesh – [protected]

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