Vodacom Review

Processed upgrade on 27 Aug 2018 and received upgrade on 28 Aug. Called to advise of issue with the phone on 4 Sept 2018. Phone only picked up on 17 Sept to be taken for inspection. Was advised on 24 Sept that upgrade will be reversed. Upgrade reversal processed on 27 Sept. My Upgrade Due Date has not been amended back to the original date for this year. After a week of back forth calling to multiple departments I am still waiting for an answer other than it has been escalated. The upgrade that I took out was a Huawei P20 on the UChoose Flexi 220 that came with a Huawei Y7 2018 with a UChoose Flexi 60 sim card for R629/month. That deal is no longer available and the Huawei P20 on a UChoose 220 is now R659/month. I would like them to revert the upgrade date back to what it was so that i can re-process my upgrade. I would also like the original package that I took out, which was a Huawei P20 on the UChoose Flexi 220 that came with a Huawei Y7 2018 with a UChoose Flexi 60 sim card for R629/month. Brent Voges – [protected] Upgrade Reversal REF: [protected]

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