XS Direct Insurance Brokers

XS Direct Insurance Brokers Complaint

Back im april my husband was slowly comming out of a parking space when he clipped another car… Other then drive off he did the right thing and went to find the lady whos car hed gone into… Even though you could hardly see any damage… Half hour later he found her and gave his details… We dident hear anything until the 5th of this month (september) when I got home and found a letter saying to pay 3000 pounds by 16th september… I rang them up thinking I could speak to somone who would understand and be reasonable but I ended up speaking with a very abrupt man who told us to pay all in 1 go or 500 a month but 1 day late our insurence would stop he then said we can do 250 a month but they would stop insurence straight away… I asked him if there any way off doin an affordable payment plan as we rely on our car for my little girl who has brain damage from seizures and dosent like walking far… He suggests I got my financial problems sorted and best to find another insurence company.. He said we signed an agreement there nothing we can do… It could go to dept collectors but insurance would still stop… My husband did the right thing buy goin to find the women hows this far we get treated this bad and made to feel like where in the wrong… We cant even remember signing anything and sending anything… And if we did we certainly dident sign up for the abruse… They said they have payed out 1000 already but because off them being so unfair we got to try get a loan by monday that has even more costs to pay back… How is a company allowed to get away with this much excess we though we where covered for 4000 pounds not have to pay the it… No wonder there so many unclaimed crashes… No one should have to pay 3000 with in 2 weeks and be threatend with losing there insurence… The company are scammers they dont want to help im any way and there very rude… Really wish now my husband had drivin off but by doin the rite thing where now in this mess… He hardy even touched her car and he spoke with the women she was annoyed because someone and gone into her in mc donolds but they did the wrong thing and drove off… Is there any way off claiming any money back… We goin to have pay try pay this by monday if we can get the loan… If not then our insurence is stopping well have more charges on top and will have to pay to go on another company… Or well have debt collectors and fees… This really isent far and it should not be costing this much for honesty… Thank u…

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