Z Gallerie

Z Gallerie Complaint

A purchase made on your website of items that later z Gallerie claimed was a system glitch in pricing and refuse to honor purchase. I made a large purchase on August, order number 1495820 customer ID 9687486 . The prices seem to be amazing for such an expensive company so I called the next day and asked if there was an error on their end and if I should expect a cancellation on my order they said “no there was no error it was a flash sale and i already paid the items so not to worry”. I asked them to please send me a confirmation email. They said they would but I never received it. Days go by and I still don’t have an update on my order so I call the company back and they tell me my order has been shipped and they were going to email me a tracking number since fedex still hadn’t provided one. Days go by and still no news from z Gallerie. I called no less than 4 times and spent I’ve 40 minutes on hold each time. Wrote emails to corporate about my order status. There was a ticket created to find me a tracking number since the status of my order said shipped on 8/28/2029. Ticket number is [protected] and a person named Javier was going to personally take care of my case. I wait 3 days and call For a status when I was told AGAIN to give them more time to resolve the case. Finally I call 9/20/2019 and a customer service tells me that there was a glitch in their system and there was no way the company would honor the prices I received. I was transferred to a manager where I explained in detail how the situation was handled and he refused to help me. He told me no matter who I spoke with no one would help me and honor the order and that even though some orders did go out at the “glitch pricing” mine was caught before and they were going to issue a refund. I told him I did not authorize a refund especially after I spent A total of over 5 hours of hold time looking for my items in which in various occasions representatives told me they were already shipped. He told me that people were getting fired for the issues but no matter what i said I wasn’t getting my order. Not only did they never reach out to me to tell me I wasn’t getting my order or a refund but they handled the situation very poorly in keeping my money for 2 months

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